Frequently Asked

Questions, answered.

If you do not see your question below, write to us at Info@lui-co.com. We answer in 1–2 business days.

Shipping & Delivery

Orders are dispatched within 1–2 business days from the studio. Standard shipping arrives in 3–7 business days within most regions; expedited options are available at checkout.

International orders may be subject to import duties and taxes determined by the destination country.

Returns & Exchanges

Unworn pairs may be returned within 14 days of receipt in their original packaging for a full refund. For hygiene reasons, worn socks cannot be accepted.

Please contact us before returning to receive a return reference. Full terms are set out in our Refund Policy.

Sizing

Our socks come in S / M / L / XL with EU / UK / US conversions on every product page. If you are between sizes, we recommend the larger size for a more relaxed fit — especially for crew socks worn with sneakers.

Materials & Care

We work with cotton, merino wool, cashmere, and silk cotton. Composition is listed on every product page.

Hand wash in cool water with a mild detergent. Lay flat to dry. Don't bleach. Avoid prolonged direct sunlight.

Wholesale & Press

For wholesale enquiries and press, please write to Info@lui-co.com.